Camilla
- Total activity 41
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 9
- Subscriptions 22
Articles
Recent activity by Camilla-
How can I return an order?
Customers have the right to return orders (without giving a reason) within 14 working days of receiving the items. You can inform us that you want to return goods by contact form Shop Purchasing As...
-
How can i track my order?
After confirming the payment, you will receive an e-mail communication containing the summary of your order. When processing the order, you will receive a second communication via e-mail which atta...
-
Which methods of payment do you accept?
You can choose to pay by various methods on our website. By Paypal account By credit card or prepaid card accepted by the main circuits such as MasterCard, Maestro, Visa, Visa Electron, American E...
-
Why was my credit card declined?
Your credit card is generally declined for one of the following reasons: the data requested for payment does not match your credit card data; you have not activated your security code (some credit...
-
I have received a different item from the one ordered or a damaged item. What can I do?
If you find yourself in this situation, first of all we want to apologize for the inconvenience. We will take care of solving the report in the best way. Fill in the contact form by selecting Shop ...
-
What are the delivery times?
The courier may vary according to the order destination. The delivery methods are as follows:: 3-4 working days in Europe 6-7 working days outside Europe during periods of higher sales volume (sal...
-
Can I exchange a product?
To receive the replacement of an item returned for a change of size, model or color, simply place a new order on the reference online shop. The goods returned by right of withdrawal will be refunde...
-
Which courier do you use for deliveries?
The courier may vary according to the order destination. The delivery methods are as follows: For shipments to Europe we use UPS, GLS, FedEx and DHL . For shipments outside of Europe we use UPS, Fe...
-
May I cancel or delete an order?
An order can be cancelled before our warehouse has begun the delivery process, of which you will be notified via e-mail. In this case we will proceed with the cancellation of the order and the refu...
-
The courier informs that my order is in storage. What should I do?
No problem, we will take care of returning your order! Check what is the cause of the stock through the tracking received by e-mail and fill out the contact form by selecting Shop Purchase Assistan...